Archive for April, 2010

Credit, where credit is due:

Saturday, April 17th, 2010

Hello everyone who visits our site:

Everyone knows that I work hard, and work long hours.  However, I have to give credit where credit is due.  I may be out in the field, face-to-face with my customers.  All the while, my wife is at the office, aka home, performing odd tasks.

Now, asbuilts and property locations, septic locations, site plans, and permits don’t just magically show up on my cell phone.  She answers my every call.   In the field, if I am lost, a quick call to my wife and she logs into the health department, and looks for the septic asbuilts.  It’s kinda hard sometime to locate a septic system, or perform a septic inspection, when everything is under ground.  She finds it, and them sends it to my cell phone.  This technology does cost money to run, but it’s worth it, if I can locate the entire septic system in a timely manner.

She is also answering the business line.  Sometimes when I am performing routine maintenance, we get a septic alarm call.   That could be an audible alarm, or simply sewage is backing up into the bathtub, or sewage backing up into the toilet.  Now that’s really gross.

Our policy has always been to reschedule the routine maintenance jobs.  And it’s a real inconvenience to our customers.  I know, but if they were backing up, they’d want me to reschedule for them.  And since I have the best customer’s in the northwest, they understand this need.

Now you’re getting a glimpse of what my wife is doing “behind-the-scenes.”  Please know this, she is the wind-beneath-my-wings, and I would not be as efficient without her.

Now what’s really funny, is she never logs onto the website and reads what I write.  She doesn’t have the time.  She also has two little boys to take care of too.  Man is her plate full.  Never ending.

This is the Credit, where credit is due.

Thanks for reading,

Ronnie

Exciting Times, Servicing Race Car Driver’s place:

Thursday, April 8th, 2010

Okay, I already know what you’re thinking.  How can a septic inspector/pumper have a great time doing what he does, let alone exciting?  Well, here it is.  Today my repeat customer for over 4 yrs now, called me for a service.

Okay, what’s so exciting about that.  Well, he’s the driver of the Subaru Rally Race team.  His daughter is the co-driver.  I look forward to our service every year.  He shows me around the shop and I get to see his cars.  His daughter, co-driver, explained to me her position and why it was important.  These cars are doing over 65 miles per hour on these dirt roads, probably wouldn’t do over 20 in my car, and if there’s a turn up ahead, she has to give her father instructions.  Example 95 degree turn in .3 miles.  stuff like that.  How exciting.

And seeing these race cars.  Makes any guy wanna start up racing.  But the funny thing is, all our money goes into our semi-truck.  Not kidding, it’s super expensive to own one of these.  3 miles per gallon, $6,000.00 in tires every year.  Whew, with the money I spend in my truck I could run a racing team.  Not saying anyone could race.  But I think I might be able to, with the proper training.

Anyways, this family will be one I remember forever.  I look forward to seeing them, and this year, they’ve offered me to take one family member for a up-close view of the shop and race cars this July.  I just have to say, I can’t wait.  How Exciting!

Thanks for reading

No need to worry

Tuesday, April 6th, 2010

Today, we had a homeowner call us.  Severely stressed out.  Neighbor called him in cause they could smell sewage from his yard.   He called me to see how much it would cost.  I stated that without knowing what’s wrong, it’s hard to tell him how much it was going to cost to repair.  He was open and honest.  He stated that his system has been failed for over 2 years, and he has been living the septic nightmare.

You may ask, “What is a septic nightmare?”  If you have to ask, thank God you never had one.  His Septic system would back up in his toilets and bathtub  almost daily.  He would have to wait for hours as the septic system tried to accept the waste.  Then there’s the cleanup.  There was sewage in his yard.  Right around where the septic tanks were.  He knew he should get the septic pumped, but was scared he needed a new septic system.

I then told him, just because sewage was backing up in his yard, it doesn’t necessarily mean it’s failed.  It could mean a plugged or broken pipe.

I told him I’d have a look.

When I arrived, sewage had gone everywhere and had remained stagnant for years.  Kinda makes your eyebrows melt.

I told him there is still no need to worry.  He was wasting too much energy focused on a system failure, when we didn’t even know if that’s what we were looking at.

I dug open the septic tank and performed my septic inspection.  Everything was flooded out.  Outlet baffle on the septic tank was broken.  (Note: an outlet baffle protects your drainfield from solids.)

It sure wasn’t looking good at this point, but we must keep digging.  I could see the fear in his eyes.  He was so afraid, and I stated, “I have seen this many times, Don’t fret. At least not yet.”

I dug open the Distribution box. (Note: this is a tiny tank that evenly distributes wastewater to the drainlines)  The Distribution box was dry.  He didn’t understand that this was a good sign.  He was scared.

I simply unplugged the transport line and the system was back up and running.  I had to replace the outlet baffle, in the septic tank, as well.  The component needs to be there, or solids will infect the drainfield.

(Note:  Septic Drainfield’s can accept water only, nothing more.  So septic tanks need to be looked at frequently to be sure that these septic safety devices are still in place and have not rotted off)  Doing frequent septic inspections will save money and a lot of heartache.   If this was under an annual septic inspection program, this would have been caught years ago.  And then he wouldn’t have ever had this problem.   Septic inspections run about $125, and can save a lot of money and grief.

Now what is interesting is, it only cost $125 for me to unplug his system, which included the septic diagnosis and digging.  Another $85 for the outlet baffle.   It was under $250 and his system was back to running.  He couldn’t have been more happy.

That’s why I stated, “There’s no need to worry, it could be something simple.”

Thanks for reading,