We were called out for a second opinion on this property just last saturday. You will never believe what had happened. There was smelly water and soggy ground in the backyard. Our competitor charges $85.00 for a service call. We charge $125.00
Again, one would think that all septic companies are the same, and the only difference is the price. Nothing is further from the truth. Here is what these homeowners got for their $85.00. I copied and pasted this from their report they submitted to the Health Department.
We were called because drains werent working properly. On arrival we walked around house and found sewage surfacing badly ( standing 2-3′ deep ) by a large tree. Probeing the area we determined this to be the drainfield area. We then called the owners son and informed him that we felt any work we would do would be a waste of their money and advised them to contact Ek or evergreen (These two referenced here are septic design engineers) to replace the system. We were assured that this would take place soon. We have found that no response was taken to replace the drainfield. This system originaly served a home that has been removed or fallen down and the transport pipe is now routed from a mobile home. Renters do have small children that could have access to surfacing. Due to the need to address the drainfield issues we did not do a tank inspection
Now the competitor even stated that they didn’t dig up the tank. They assumed that the soggy spot was the drainfield. They simply failed the septic system, and reported it to the health department.
This is where we came in. We were called by the homeowner to give a second opinion. I told them that the area that was soggy and wet, was not the drainfield, but in fact the septic tank. I exposed the tank and found that it had not been pumped in over 20 years. It was so full that “solids” went out to the drainfield, and plugged up the pipes. It cost him $325.00 to jet out the drainfield, and problem was solved. The tank did need pumped out too for about $440.00. The Septic system is working as designed. Now this case is not too rare. Our competitor has done this twice this week. In another case it was roots had clogged the transport line between the septic tank and the drainfield. Giving the illusion of the septic system was failed. In both cases proper diagnotics were not completed. The competitor’s technician simply showed up and without digging, told homeowner that the system will need replaced and they need to write a check for anywhere from $6,500.00 to $18,000.00. In both cases First Call Septic Service was able to complete repairs. And save the homeowner a lot of money, heartache, and grief. Oh, and the cost of the roots in the transport line repair was under $600.00.
So be careful when hiring a contractor that’s the cheapest. Their might be a reason for it. For $85 dollars, this homeowner got no work performed by the contractor at all. For $85 they got a letter of failure givin to the health department, trying to scare the homeowner into hiring them to install a new septic system for up to $18,000.00.
Thanks for reading,