Archive for December, 2013

Real Estate Transaction Buyer Beware Septic Service

Tuesday, December 31st, 2013

Here comes another story of, “I just can’t make this stuff up”

Scenario. Buyer and buyer’s agent call me to inspect a septic system of a house that they are going to purchase. I note that
1. There is an electrical problem that needs an electrician.
2. The alarm float has become detached from the float tree and needs to be reattached.
3. The solids levels in the tank show that the tank does not need pumped; however, there is severe diaper wipe contamination and should be pumped out before putting back into service. Garbage cannot be in septic systems.

*Note: I can only pump the tank and fix the alarm. I am not an electrician. Cost for pumping this tank and fixing the alarm. About $300.00

Okay, pretty straight forward. Right?

Wrong. Seller is a flipper in this county. Buys and sells home that are old drug houses and puts on a coat of nail polish and sells them. Listing agent works for this builder and will protect builders interest at all costs.

Listing agent calls for another septic inspection.

This is the actual notes this septic inspector put into the comment section of his inspection. Also note, he never mentions the diaper wipe contamination.

***Alarm float was installed using a loop method ( unattached ) which is an approved method — BUT I agree with previous inspector attaching alarm
float is better method.
This septic tank is listed on drawing as being a 1000 gallon septic tank on as build drawing, not 1250 as reported on previous report.
Accumulations in septic do not warrant pumping this septic tank as they are at about 30 % of county pumping requirements.
Pumping a septic tank prematurely destroys the bacterial environment within the septic tank requiring the bacteria to regenerate. The only benefit
to pumping a tank prematurely is it helps keep as pumpers in business.
Property owner has electrician scheduled to come repair circuits for alarm and pump chamber***

So lets break this down.
1. Alarm float was installed using a “Loop Method”. I have contacted installers and septic designers. No one has ever heard of this “approved method”
2. He notes that the size of the septic tank is 1000 gallons as per asbuilt and not 1250 gallons as I have noted. Asbuilt is wrong, tank is 6 ft diameter, 6 ft operating depth. After match its 1250 gallons. I can’t argue the math.
3. He noted that the tank should not be pumped as it will destroy bacterial environment. Um, this one loses me. It has garbage in it.

So let’s speculate now. We Don’t pump the tank. 6 months to 1 year later, diaper wipes enter the pump station and clog up the pump. This has happened, just go back in my timeline. I have pictures of pumps eating diaper wipes and sending some out to drainfields. The last time this happened it cost the homeowner over $1,600.

So again, fast forward one year. Buyers are living their lives, following all the rules of septic. But some of these wipes make it to the pump. Call me. I come out and tell them that the tank sent diaper wipes to the drainfield and burned out the pump. And then the next thing happens all the time. They tell me that they don’t use diaper wipes and would never flush those. And I have to tell them that they should have pumped the tank when they moved in.

But that is why they hired me. To tell them what they are getting into. I am not telling them to not buy the house. Just letting them know that their septic system should be pumped out because of the garbage contamination.

I have never got into the politics of my business. I just want to go to work and go home. But now I am getting tired of this type of behavior.

Question that comes to mind is, “why is this competitor not mentioning the diaper wipe contamination in his notes? Is he protecting the “builder/flipper” from spending another $300.00

And in case anyone is wondering…..this competitor is the same as the competitor who made homeowner dig up her own tank, and charged another client for a dead goat removal from her tank.

So here we are. I have been doing this for eight years. And in those years, I have had zero complaints filed with my company. And I have files zero complaints of anyone else. But I feel like I have to do what’s right. I can’t allow my voice to only complain on facebook about these guys any longer.

I am filing a legitimate complaint with the Clark County Health Department today. And let them take it from here.

I really hope that the clients of mine, that he has burned, remember, as the Health Department will be contacting them soon. Don’t lie, don’t embellish the truth. Just tell it like it is.

He’s gotta be stopped.

Sorry so long, and thanks for reading,

Ronnie

For updates on this post, please follow the link to my FACEBOOK PAGE and read all comments.  It gets a bit technical, but if you can follow this, you’ll see the outcome.  Send me an email if you have any questions about this.

Interesting business plan from competitor

Tuesday, December 3rd, 2013

This goes under the heading of: “I can’t make this stuff up”

This story is unbelievable.

Client purchases a home.  There is a deficiency marked on their septic system from competitor.  “Outlet Baffle is broken”

Client calls my competitor who wrote up the deficiency and asks them to repair it.

Competitor tells homeowner that they need to dig up the tank first.  (This is outrageous to me, for one, I know exactly where to dig.  It takes me all of five minutes.  Plus I have to imagine the homeowner dug up the entire tank.  Because they don’t know any better.)  I don’t even charge for digging but to have a client do it, is well, I can’t find the words to describe what it is.

After Client digs up their own tank she calls the competitor that its ready.

Competitor tells her for $50 bucks he’ll tell her where to buy the repair parts and she can fix it herself.

She called us and booked the appointment.  After finding out we would have dug out the tank for free as it would only take us about 5 minutes.  And it took her all day, as she dug out the entire tank, and not just the access lid.

I will post pictures of this project when it is done.  She is scheduled for later this week.

Thanks for reading,

 

Ronnie

What does it cost to pump a septic tank

Tuesday, December 3rd, 2013

Customer uses First Call Septic because our rates are clearly posted.  Visit the Rates Page for more details.

Yesterday I received, what I call, “Tire Kicker Call”. You may wonder what that is.

Person calls in checking prices, but has a million other questions about price. This usually happens when a customer has been burned by another in my field.

Example: What if the tank has lids that need opened? What do you charge now?
Or What if the lid is hard to get off, or is heavy? What’s the charge now?
What if you need to dig up the tank? What’s the charge now?
What if you have to clean the filters and screens?

I don’t get these calls often, but I directed them to my Rates page. I told the homeowner that my rates are clearly posted on my website. Which is a legal document if someone decides to take me to court over a charge.

We are the only Septic Company, in our area, that clearly posts rates on the website.

And I was correct, the homeowner called around, trying to get other companies to “Stick” to their price. Come to find out, there was a hole bunch of possible “Other Charges.”

I told him that as long as he was sure about the digging depth of his tank, he could write the check out now, and put it on the counter. The price will not change.

Now that he’s booked, I am sure the price will change. But he will be shocked as it will be $10.00 less. As he sounds to be senior citizen. I also don’t “Make” Senior Citizens “Ask” for a senior discount. I just apply it at time of service.

Thanks for reading,

Ronnie