Posts Tagged ‘pumping’

What does it cost to pump a septic tank

Tuesday, December 3rd, 2013

Customer uses First Call Septic because our rates are clearly posted.  Visit the Rates Page for more details.

Yesterday I received, what I call, “Tire Kicker Call”. You may wonder what that is.

Person calls in checking prices, but has a million other questions about price. This usually happens when a customer has been burned by another in my field.

Example: What if the tank has lids that need opened? What do you charge now?
Or What if the lid is hard to get off, or is heavy? What’s the charge now?
What if you need to dig up the tank? What’s the charge now?
What if you have to clean the filters and screens?

I don’t get these calls often, but I directed them to my Rates page. I told the homeowner that my rates are clearly posted on my website. Which is a legal document if someone decides to take me to court over a charge.

We are the only Septic Company, in our area, that clearly posts rates on the website.

And I was correct, the homeowner called around, trying to get other companies to “Stick” to their price. Come to find out, there was a hole bunch of possible “Other Charges.”

I told him that as long as he was sure about the digging depth of his tank, he could write the check out now, and put it on the counter. The price will not change.

Now that he’s booked, I am sure the price will change. But he will be shocked as it will be $10.00 less. As he sounds to be senior citizen. I also don’t “Make” Senior Citizens “Ask” for a senior discount. I just apply it at time of service.

Thanks for reading,

Ronnie

Septic Vacuum truck is back online

Tuesday, July 3rd, 2012

I forgot to post the repair is complete.  It was just an o-ring.  Thank god.

Thanks for reading,

 

Ronnie

Latest customer testimonial via website: Memorial Day 2012

Monday, May 28th, 2012

Dear Ronnie,

 

You were awsome today. Your willingness to respond on a holiday weekend was a life saver. We really appreciate your patience, politeness and understanding. The fact that you took the time to explain in detail to multiple people the workings of septic systems was cool. Your knowledge of not only your job but state and federal regulations shows your dedication to your work. I especially liked how you looked up county records and knew more about this system than I.

The care you took bringing in your equipment to not damage trees and only digging up what you needed to preserve the property and not hurt our mother earth. Your over the phone quote was spot on and options to lower the bill is appreciated. I can’t tell you the last business I dealt with,with great customer service like yours. Your positive attitude, care, concern, patience, and honesty speak volumes of you as a person. You surely saved our weekend gathering and I’m sure my aunt Maja (home owner) will be pleased when she finds out. Thanks to you I now know more about poo, enzymes and bacteria than I ever did before. Many blessings and many thanks.

 

Darren Penland

Darren,

It was really no problem at all. I enjoyed your family’s company and
kindness. Also know this. In the eight years I have been driving a septic
truck, I have never had anyone Ever walk my truck all the way out to the
road as you did. I really appreciated that, and it made second job, truck
driver, so much easier.

Thanks a million,

Ronnie

Happy Memorial Day 2012

Monday, May 28th, 2012

Happy Memorial Day.

I have been knocking this idea around for a few days. I want to show my appreciation for those who serve. But didn’t want to do one of those cheesy Memorial Day Specials. I really want to make a difference in a Senior Veteran’s life. My way of saying thanks for their, and their family’s sacrifice.
With that in mind. Please forward this post. Someone knows of a Senior Citizen Veteran, on septic, that needs serviced. First Call Septic would be honored to service them, entirely, for free. Just one though. I wish I could help everyone. But I cannot afford to lose my business. So with that in mind, I ask my facebook fans to find a senior citizen, in the Clark County Area that desperately needs septic work. My company is willing to do this entire service for free. Inspection/pumping/labor/discharge fees/filing fees/sales tax for absolutely nothing more than some old military stories and coffee. Heck, I’ll even bring the coffee.
Please let this post spread like wild fire. Post it on every wall you can, until we find a Senior Veteran.

Thanks so much, and God Bless,

Ronnie

Busy two weeks

Thursday, April 5th, 2012

It’s been a busy two weeks.  I have photos and stories to share.  I will try to get them on this weekend.

I can’t believe how busy it’s been.  Considering it’s spring break and all.  Got a great workout yesterday, a homeowner has a septic tank that was 3.5 feet down.  Took an hour and 10 minutes to excavate by hand.  Good times.  I slept well last night.

Thanks for reading,

 

Ronnie

Stinking Snow

Thursday, March 22nd, 2012

Well, Snow destroyed the schedule again.  I had to reschedule my first job till Monday.  Thank goodness I have caring and understanding customer’s who have, or have had, kids.  Because Battle Ground Schools are running 2.5 hours late, preschool’s been cancelled.  My rescheduled customer today told me she totally understands. She was there too, and now I am doing my time.  She was so funny.  I just love my customers.

Thanks for reading,

 

Ronnie

Septic tank cleaning

Wednesday, March 21st, 2012

Below are two video’s of a septic tank that went 25 years before septic pumping maintenance.  When a tank is completely full of solids, and that’s about 200 cubic feet of NOT mud, it’s extremely difficult to remove.  And expensive.  A septic pumping should take about 20 minutes.

A neglected system, such as this one, takes about 3 hours.  And a lot of back breaking work, and we have to add a lot of water.  Our trucks cannot haul solids by themselves.  The trucks need water to carry the solids to our trucks.  It’s hard on our trucks as well.  That is why it is so expensive.  Plus we have to repair any damage done to the drainfields.

 

Happy Memorial Day

Sunday, May 29th, 2011

image

The restrooms are ready at the ape caves. The building next to my truck says Ape Headquarters.  It was a nice drive up Mt. St. Helens. Supposed to be partly cloudy today. Don’t forget flashlights and sweaters and jackets.

Have a great and safe holiday,

Thanks for reading.

Ronnie