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Service Call Fee for Septic Bids

Service Call Fee for Septic Bids

Here’s another story for the “I cannot make this stuff up file.”   Let’s talk fees for a second. Our “Service Call Fee” is $125.00. That fee get’s our truck on site and starts working for emergencies. But then we go by the hour plus parts until we are done.   There are other guys out there that’ll do a $75.00 service call.   We lose some work to this problem over the phone. One needs to understand the difference….

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Best Customer Callback Ever

Best Customer Callback Ever

Best customer call ever. He called me this morning wanting a price quote. I told him that we charge 38 cents per gallon and sales tax and that’s a flat rate. He asked what that was. A flat rate? I said that there is no other fees. I’m not going to be upselling you magic chemicals or anything else. As long as your correct on the gallons you can write the check out now and put it on the counter….

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Veteran’s Day Offer

Veteran’s Day Offer

No one took us up on our Veteran’s day offer. So one of my customer’s for many years, Mr. Bradley needed a septic inspection. A little history on Mr. Bradley. He is a World War II Veteran. Senior citizen. He is 83 years old and full of life. His Uncle used to work in the Septic field many many years ago. Every time I service his place, I put aside another hour just to talk. Hear old time war stories,…

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Made in America Parts Only

Made in America Parts Only

I cannot stress this enough.  It’s always amazing to me that someone will complain about our economy, and then send their hard earned money overseas.   There are so many people here out of work, and are willing to work.  And yes, buying American Made parts and supplies is more expensive.  First Call Septic has taken a stand many years ago.  We’ll do our absolute best to find parts made here.  From the pumps we use, to the risers we…

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